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How do I place an order?
How do I place an order?
We currently take orders through our Google Form.
Please fill out the form with your preferred items, delivery/pick-up details, and contact information.
Please fill out the form with your preferred items, delivery/pick-up details, and contact information.
When will I receive my order confirmation?
When will I receive my order confirmation?
Order confirmations will be sent before 3:00 PM every day.
Orders submitted after 3:00 PM will be processed the next day.
Orders submitted after 3:00 PM will be processed the next day.
How long does it take to prepare my order?
How long does it take to prepare my order?
Most orders require 2–5 days from the date you place your order.
If the pick-up or delivery date listed in your order confirmation is more than 5 days from your order date, you may contact us to request a refund.
Which days do you offer delivery?
Which days do you offer delivery?
Delivery is available only on Tuesday, Thursday, Friday, Saturday, and Sunday (2 / 4 / 5 / 6 / 7).
On Monday and Wednesday (1 / 3), we only offer pick-up.
On Monday and Wednesday (1 / 3), we only offer pick-up.
Where is the pick-up location?
Where is the pick-up location?
Pick-up is available near Spectrum Center, Irvine (92618).
The exact address will be sent after your order is confirmed.
The exact address will be sent after your order is confirmed.
What are the pick-up hours?
What are the pick-up hours?
Our pick-up window is 5:00–5:30 PM daily.
Please arrive within this time frame to ensure freshness.
Do you offer delivery?
Do you offer delivery?
YES! WE DO.
Orders over $30 → Free delivery
Orders under $30 → Pick-up only, or $5.00 delivery fee
For delivery, please provide your full address, callbox code, and any access instructions.
If an incomplete address causes a failed delivery, HooRay is not responsible for unsuccessful drop-offs.
Are all products freshly made?
Are all products freshly made?
Yes — all items are freshly made on the day of production.
Because of this, customers must pick up at the agreed time.
Unclaimed orders will be discarded and non-refundable.
What allergens should I be aware of?
What allergens should I be aware of?
Our products may contain:
milk, wheat, eggs, and soy.
Please check your dietary restrictions before ordering.
Can I change or cancel my order?
Can I change or cancel my order?
You may request changes or cancellations up to 24 hours before your scheduled delivery or pick-up.
Within the 24-hour window, once the order is already in preparation, changes and refunds are not available.
How should I store your bakery items?
How should I store your bakery items?
All items are best enjoyed on the same day.
Each product will come with a best-before label and storage suggestions if you’d like to keep it longer.
What happens if I miss my pick-up time?
What happens if I miss my pick-up time?
Since all items are freshly prepared, please arrive within the agreed time window.
Please text or call us if you are about to miss the pick-up time.
Missed pick-ups will be discarded and cannot be refunded or re-made.
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